Last updated: 09-12-2025
Zalwan Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information, as well as your rights under UK law, including the UK GDPR.
1. Who We Are
Business Name: Zalwan LTD
Registered Address: 70 Sandringham Road, Doncaster, DN2 5HZ, United Kingdom
Contact Email: sales@zalwanltd.co.uk
Telephone: +447421501765
If you have any privacy-related questions or concerns, please contact us using the details provided above.
2. Information We Collect
We may collect the following categories of personal data:
Identity & Contact Data
- Name
- Email address
- Telephone number
Billing and shipping address
- Order & Payment Data
- Purchase history
- Delivery details
- Payment method information
We do not store or have access to your complete payment card details. All payments are processed securely by third-party providers.
Technical & Usage Data
- IP address
- Browser type and device information
- Cookies and tracking technologies
- Website usage and interaction data
Marketing Preferences
- Newsletter subscriptions
- Promotion and survey consents
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders (including returns and refunds)
- To communicate with you about orders, accounts, and customer support
- To comply with legal and tax obligations
- To improve our website, services, and user experience through analytics
- To send marketing updates (only when you have opted in)
- To prevent fraud and ensure secure transactions
Use of Google Services
Third-party vendors, including Google, use cookies to serve personalised ads based on your past visits to our website.
Our website uses Google Analytics and Google Ads (including remarketing tags) to analyse traffic and display relevant advertisements. These tools may collect data such as:
- IP address
- Device information
- Browsing behaviour
You may opt out of personalised Google advertising by visiting:
https://www.google.com/settings/ads
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
- Contractual necessity – to fulfil and deliver your orders
- Legal obligation – to comply with tax, accounting, and consumer protection laws
- Legitimate interests – site analytics, fraud prevention, service improvement
- Consent – marketing communications and non-essential cookies
5. Sharing Your Information
We may share your data with:
- Payment processors and banks (secure payments; we do not store full card details)
- Delivery and courier companies (to ship your order)
- IT, hosting, and analytics providers
- Marketing/email platforms (only if you have opted in)
- Government or legal authorities, where required by law
We do not sell or rent your personal data to any third parties.
All third parties are required to process your data securely and lawfully.
6. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction data: minimum 6 years for legal/tax purposes
- Marketing data: until you withdraw consent
- Technical/cookie data: according to our Cookie Policy
After retention periods expire, data is securely deleted or anonymised.
7. Cookies
We use cookies and similar technologies to:
- Operate and secure our website
- Analyse website performance
- Personalise your experience
- Serve relevant advertisements
You can manage your cookie preferences through your browser settings.
Consent is requested for all non-essential cookies.
For more details, please see our Cookie Policy.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at: sales@zalwanltd.co.uk
9. Security
We use appropriate technical and organisational measures—including encryption, secure servers, and access controls—to protect your personal data from loss, misuse, or unauthorised access.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data relating to children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
12. Contact Us
For questions about this Privacy Policy or how your data is handled, contact us:
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: sales@zalwanltd.co.uk
Telephone: +447421501765
Registered Address: 70 Sandringham Road, Doncaster, DN2 5HZ, United Kingdom