Last updated: 09-12-2025
Thank you for shopping with Zalwanltd.co.uk. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
Order placed before 2:00 pm will be process on same day. After 2:00 pm, the order will be process on next working day (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, processing may take slightly longer.
You will be notified if any significant delays occur.
2. Shipping Methods & Delivery Times
We ship orders using trusted UK couriers such as:
- Royal Mail
- Evri
- DPD
- Yodel (if applicable)
Estimated delivery times:
- Standard Delivery (UK): 3–5 business days
- Express Delivery (UK): 1–2 business days (if available)
Delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Seasonal demand
- Incorrect delivery information
We are not liable for courier delays outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery method
- Order weight
- Destination
Promotional free shipping offers (if any) will be clearly shown on the website.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email which may include:
- Tracking number
- Courier name
- Tracking link
Tracking availability depends on the chosen delivery method.
5. Delivery Address & Failed Delivery
Please ensure your shipping address is correct when placing your order.
We are not responsible for:
- Delays caused by incorrect or incomplete addresses
- Missed deliveries where the courier attempted delivery
- Items returned to us due to repeated failed delivery attempts
If a parcel is returned to us, reshipping fees may apply.
6. Lost or Missing Parcels
If your parcel is delayed, missing, or shows as delivered but not received:
- Contact us at [email protected]
- We will investigate with the courier
- Courier investigations may take up to 10 business days
If confirmed lost, you will be offered:
- A replacement
- Or a refund
We may request confirmation and proof to support the claim.
7. Damaged Deliveries
If your item arrives damaged:
- Contact us within 24 hours of delivery
- Provide photos of the damage and packaging
We will arrange a replacement or refund according to our Refund & Returns Policy.
9. Order Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
You may still return the item after it arrives, provided it meets our Refund & Returns Policy.
10. Contact Us
If you have any questions about shipping or tracking, contact us:
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: [email protected]
Telephone: 07421501765
Registered Address: 70 Sandringham Road, Doncaster, DN2 5HZ, United Kingdom