Last updated: 09-12-2025
Welcome to Zalwan Ltd. These Terms & Conditions (“Terms”, “we”, “us”, “our”) govern your use of our website https://zalwanltd.co.uk and the purchase of goods from us. By accessing our website or placing an order, you agree to these Terms.
1. Company Information
Business Name: Zalwan LTD
Registered Address: 70 Sandringham Road, Doncaster, DN2 5HZ, United Kingdom
Email: sales@zalwanltd.co.uk
Telephone: +447421501765
2. Use of the Website
By using our website, you confirm that:
- You are at least 18 years old
- You will not misuse our website
- Any information you provide is accurate and truthful
We reserve the right to update or modify the website at any time.
3. Product Information
We aim to display accurate product descriptions, images, and pricing.
However, we cannot guarantee:
- Colour accuracy (varies by screens/devices)
- Stock availability
- That product descriptions are error-free
If an error is discovered, we may cancel or amend the order and contact you.
4. Pricing & Payment
All prices are displayed in GBP (£) and include VAT where applicable.
We accept secure payments via:
- Debit/credit cards
- Stripe
- Other payment providers are listed at checkout
We do not store or have access to your complete payment card details.
If a pricing error occurs, we reserve the right to:
- Cancel the order, or
- Contact you to reconfirm the correct price
5. Order Process
When you place an order:
- You receive an automatic order confirmation email
- We process and dispatch your order once payment is approved
- Your order becomes binding once dispatched
We may cancel an order if:
- The item is out of stock
- The payment is not authorised
- There is a pricing or listing error
- We suspect fraudulent activity
6. Shipping & Delivery
We aim to deliver orders within the estimated time frame shown at checkout.
However, delays may occur due to:
- Courier issues
- Weather conditions
- High-demand seasons
We are not liable for delays outside our control.
If your parcel is lost or delayed, please contact us at sales@zalwanltd.co.uk.
Full details are available in our Shipping Policy.
7. Returns & Refunds
You have the right to return items under the UK Consumer Contracts Regulations.
Your return rights:
- You may return most items within 30 days of receipt
- Items must be unused and in their original packaging
- Personalised or hygiene-sensitive items may not be returnable
We will issue a refund within 2 days of receiving the returned goods.
Customers are responsible for return shipping unless the item is:
- Faulty
- Incorrect
- Damaged on arrival
Full details are available in our Refund & Returns Policy.
8. Faulty or Damaged Goods
If an item is faulty or damaged, you must notify us within 24 hours of delivery, with photos where possible.
You may be entitled to:
- Replacement
- Repair
- Refund
This does not affect your statutory rights.
9. Limitation of Liability
We are not responsible for:
- Losses caused by the incorrect use of products
- Business-related losses
- Indirect or consequential damages
Our liability is limited to the value of the purchased product unless required by law.
10. Promotions & Discount Codes
Discount codes:
- Cannot be combined unless stated
- May have expiry dates
- Must be applied at checkout (cannot be added afterwards)
We may withdraw or modify promotions at any time.
11. Intellectual Property
All content on this website—including images, logos, text, and graphics—is the property of Zalwan Ltd or our licensors.
You must not:
- Copy, reproduce, or distribute website content
- Use our trademarks without permission
12. Privacy & Cookies
Your use of our website is also governed by:
- Our Privacy Policy
- Our Cookie Policy
These explain how we collect, store, and process your data.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for:
- Their content
- Their privacy practices
- Any damage or loss caused by using them
14. Events Outside Our Control
We are not liable for delays or failure to perform obligations caused by events outside our control, including:
- Postal/courier delays
- Weather or natural disasters
- Strikes or transport issues
- Global or national emergencies
15. Changes to These Terms
We may update these Terms occasionally.
The version published on this page will always be the most current.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
17. Contact Us
For questions about these Terms, please contact:
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: sales@zalwanltd.co.uk
Telephone: +447421501765
Registered Address: 70 Sandringham Road, Doncaster, DN2 5HZ, United Kingdom